PRAMANA, Farhan Eka; 						SUPARTO, Suparto.
ANALISA INTEGRASI SERVICE QUALITY DAN KANO UNTUK PENINGKATAN PELAYANAN KONSUMEN  (Studi Kasus: JNE Suryopranoto).
<strong>Jurnal Teknik Industri</strong>, [S.l.], v. 27, n. 02, p. 1-14, aug. 2024.
ISSN 2721-5431.
Available at: &lt;<a href="http://univ45sby.ac.id/ejournal/index.php/industri/article/view/543" target="_new">http://univ45sby.ac.id/ejournal/index.php/industri/article/view/543</a>&gt;. Date accessed: 17 aug. 2025.